Uwill

The counselors in the Uwill network are all licensed mental health professionals with extensive clinical experience.

Counselors available on the Uwill platform take a solutions-oriented, holistic approach to treatment. Our therapists aim to work collaboratively with you to help you accomplish your goals through teaching tangible skills. This means that counselors focus on providing specific tools, coping skills, and resources to address the issues you are facing.

Yes, you work with your counselor and select the format that best suits you. The first session must be video or phone and then you can choose the modality based on your schedule and needs.

Uwill sessions equate to a specific amount of credits. Credits are provided to you by your school and can be utilized as follows:
• Video/Phone (30-minute session) = 30 credits
• Scheduled Chat (15-minute sessions) = 15 credits
• Messaging (2-way exchange) = 5 credits.

You can purchase credits directly through the Uwill dashboard.

No, credits cannot be transferred.

For all scheduled appointments, you may cancel up to 24 hours prior to the appointment time without penalty. If you cancel with less than 24 hours’ notice, all the credits for that appointment will be processed. If you do not cancel and miss the appointment the credits will be deducted as if the session had occurred.

Yes, Uwill is HIPAA and FERPA compliant which means we follow the strictest privacy guidelines. We never share your data – even on an anonymized basis – with any third party – without consent.

For best performance, we recommend you use Chrome browser to access Uwill. 

If you are having a medical emergency, you should call 911 or visit your local emergency room. Other emergency resources:
• National Suicide Prevention Lifeline: 988
• Crisis Text Line: Text "Home" TO 741-741

Yes, you can change your counselor at any time.

Uwill provides 24/7 technical support by email: support@uwill.com or phone: 833.99.Uwill