Account and Fee Payment

Tuition & Fees payment deadline dates are published in the Academic Calendar. Any student account balance may be paid online via the Bill & Payment Center, in-person at Student Account Services, or by mail. Payments will not be accepted for amounts greater than what is owed on the account. Payment deadlines are strictly enforced and cannot be extended beyond the published date. 

Student Account Services reserves the right to refuse any payment that is deemed to be intentionally disruptive towards day to day operations. 

Students with delinquent accounts receivable greater than two hundred fifty dollars ($250.00) shall have a “hold” placed on their records restricting registration. This hold shall continue in force until the student debt is paid, settled, or stayed as a result of a filing for bankruptcy. 

Students with delinquent accounts in any amount shall have a “hold” placed on their records restricting the awarding of diplomas and access to other resources and services of the University. This hold shall continue in force until the student debt is paid, settled, or stayed as a result of a filing for bankruptcy.

The University reserves the right to assign any delinquent accounts to an outside agency for collection. When an account has been assigned, the collection agency fee will be added to the University charges for collection at the current contract rate not to exceed 33 1/3%.

Back to top

Authorized Users can log directly into the Bill & Payment Center to view their student's account. This access can include the ability to view account activity, make payments, create on demand statements, view tax statements and receive important account notifications via email or text. The access is ultimately determined by the student during the setup process. 

Back to top

Students can establish parents or third parties as Authorized Users in the Bill & Payment Center. This access is restricted to the Bill & Payment Center only and does not allow for the release of any other records.  Students can also fill out a “FERPA Form” with Records & Registration to authorize the release of education records to a third party. 

Back to top

How to become an Authorized User

The student can assign Authorized Users by following the steps listed below. Multiple Authorized Users are allowed per account.

1. Log into Gulfline
2. Click on Bill & Payment Center
3. On the far-right hand side of the screen under My Profile Setup click on Authorized Users
4. Click on Add Authorized User and follow the steps

First Time Login

When the student has established access two separate emails will be sent to the Authorized User. The first email with the subject of “You have Been Given Access” will contain the Student’s Name, your Username and the URL for the Authorized User website. We recommend that you bookmark this URL for future use. The second email with the subject of “Your Access Information” will contain the Student’s Name and your temporary password. The temporary password will expire in 24 hours, so be sure to change it right away.

Password Requirements

The password must be a minimum length of 12-characters and contain the following:

• 1 upper case letter
• 1 lower case letter
• 1 number
• 1 of the following special characters
• !"#$%&'()*+,-./:;<=>?@[\]^_`{|}~

Back to top

You must first be set up as an Authorized User by your student before following the steps below.

1. Go to the Authorized User landing page (URL was provided in the email titled “You have Been Given Access”)
2. Enter Authorized User Email and Authorized User Password and click Login.
3. Enter your Multi Factor Authentication code and click Verify and click Continue. If you have not set up an MFA profile, please follow the instructions on the screen to establish your MFA profile.

Back to top

What to do if your account is locked

If your account is locked, please wait 20 minutes and select “Forgot Password” link to reset.

How to request a new password

To request a new password please select the “Forgot Password” link to reset. The Temporary password will be sent to your Authorized User email address. It is a best practice to copy & paste the Temporary Password from the email directly to the login page.

What to do if you’re not receiving the Temporary Password email

Please check your Spam/Junk folders on your Authorized User email address. For additional assistance, please contact sas@fgcu.edu.

Password requirements

Minimum 12-character length and must contain the following:

• 1 upper case letter
• 1 lower case letter
• 1 number
• 1 of the following special characters
• !"#$%&'()*+,-./:;<=>?@[\]^_`{|}~

Please be sure to store your password in a secure location.

Expiration

Your Authorized User password will automatically expire after 90 days. We recommend that you update your password prior to it expiring.

What is Multi-factor Authentication (MFA)?

Multi-factor authentication (MFA) is a security method that requires users to provide more than one form of authentication to log in to an account. MFA is also known as two-step verification.

How to set up your MFA

When initially logging in, you will be prompted to select a Primary Method of MFA. You may establish an MFA with an Authenticator App, an Email address, or a phone number. Additionally, you will have the option to establish a Backup Method. We highly recommend establishing a Backup Method. Once you have selected a Method and have entered your information in, you will receive your initial MFA Code. Enter the MFA code and click Verify to establish the Method.

What to do if your MFA is not working

If you are experiencing issues with your MFA, please contact sas@fgcu.edu for additional assistance.

Authorized Users have two online payment options available.

The first option is ACH/Electronic Check. This option requires your 9-digit ABA routing number and account number. There is no service charge associated with this payment option.

The second option is Credit Card via PayPath. We accept all major credit cards. There is a 2.95% charge, $3 minimum fee for domestic transactions and a 4.25% service charge, $3 minimum fee for international transactions.

How do I become an Authorized User?

The student can assign Authorized Users by following the steps listed below. Multiple Authorized Users are allowed per account. Only the student can assign Authorized Users.

1. Log into Gulfline
2. Click on Bill & Payment Center
3. On the far-right hand side of the screen under My Profile Setup click on Authorized Users
4. Click on Add Authorized User and follow the steps

Where can I find the URL for the Authorized User website?

When Authorized User access is granted, the new user is sent an email with the subject of “You have Been Given Access”.  That email contains the URL for the Authorized User website. In addition, the URL is also included at the bottom of all eBill notification emails.  If you do not have access to one of these emails please contact sas@fgcu.edu for assistance.

My account is locked, what do I do?

If your account is locked, please wait 20 minutes and select “Forgot Password” link to reset.

I forgot my password, what do I do?

To request a new password please select the “Forgot Password” link to reset. The Temporary password will be sent to your Authorized User email address. It is a best practice to copy & paste the Temporary Password from the email directly to the login page.

How to set up an MFA?

When initially logging in, you will be prompted to select a Primary Method of MFA. You may establish an MFA with an Authenticator App, an email address, or a phone number. Additionally, you will have the option to establish a Backup Method. We highly recommend establishing a Backup Method. Once you have selected a Method and have entered your information in, you will receive your initial MFA Code. Enter the MFA code and click Verify to establish the Method.

I’m not getting the MFA code, what do I do?

If you're experiencing issues with your MFA, please contact sas@fgcu.edu for additional assistance.

Who do I contact for assistance?

For assistance with the Authorized User portal, please contact sas@fgcu.edu. 

Students:

Payments can be made online via the Bill & Payment Center by eCheck (no service charge) or by American Express, Discover, MasterCard, or Visa via PayPath (2.95% service charge, $3 minimum fee for domestic transactions and 4.25% service charge, $3 minimum fee for international transactions).  

Students can access the Bill & Payment Center by following the steps listed below.

1. Log into Gulfline 
2. Click on Bill & Payment Center

Authorized Users:

Authorized Users have the ability to log directly into the Bill & Payment Center and view the student's account, make payments, and receive statement notifications. The student can assign Authorized Users by following the steps listed below.   

1. Log into Gulfline 
2. Click on Bill & Payment Center
3. On the far right hand side of the screen under My Profile Setup click on Authorized Users
4. Click on Add Authorized User and follow the steps

Back to top

Payments can be made in-person at the Cashier Office by Check, Cash, Visa, MasterCard, American Express, Discover and Eagle Dollars. Make checks payable to Florida Gulf Coast University and include the student’s ID number (UIN). The university will not accept a check on any student’s account that has had two previous dishonored checks. Checks will not be accepted for amounts greater than what is owed on the account. FGCU will not accept post dated checks.  All checks must be made payable in US dollars. 

Back to top

Tuition and Fees paid by mail must be received by the Cashier’s Office on or before the published deadline date. To avoid any possible late payment fees the payment should be mailed by the posted Last Day to Mail Payment date on the Academic Calendar.

Make checks payable to Florida Gulf Coast University and include the student’s ID number (UIN). The university will not accept a check on any student’s account that has had two previous dishonored checks. Checks will not be accepted for amounts greater than what is owed on the account. FGCU will not accept post dated checks.  All checks must be made payable in US dollars. 

All payments must be mailed to the following address:

Attention: Student Account Services
Florida Gulf Coast University
10501 FGCU Blvd. South
Fort Myers, FL 33965-6565

Back to top

When you provide a check as payment, you authorize Florida Gulf Coast University either to use information from your check to make a one-time electronic funds transfer from your account or to process the payment as a check transaction. For inquiries, please contact Student Account Services at 239-590-1213.

Back to top

100% of tuition and course related fees will be refunded if notice of complete withdrawal or course withdrawal from the university is approved prior to the end of drop/add period (please refer to the Academic Calendar)

25% of tuition and course related fees will be refunded if notice of withdrawal from ALL courses from the University is approved prior to the published deadline date (please refer to the Academic Calendar). 25% refunds are only applicable for terms that are at least 10 weeks.

0% of tuition and course related fees will be refunded once the respective 100% or 25% refunding periods have ended (please refer to the Academic Calendar).

Back to top

Once Financial Aid has been disbursed Student Account Services will apply the funds to any outstanding Account Balances and will process the refund.  This process will begin after drop/add and will typically take 7-10 business days from the date your funds have been disbursed.  Refunds are processed on a weekly basis.  To receive your refund as quickly as possible sign up for electronic refunds.  To choose this option please follow the directions listed in the eRefunds section.

Back to top

Students can elect to receive their refund electronically. This option will significantly reduce the amount of time it takes to process and receive your funds. To choose this option please follow the simple steps listed below.  Please note that these steps are for the full Bill & Payment Center site, not the Mobile Bill & Payment Center site.

1. Login to Gulfline
2. Click on Bill & Payment Center
3. Click on Electronic Refunds from under My Profile Setup
4. Click on Set Up A New Account and follow the steps

When your eRefund has been processed you will receive an email notification with the amount of check. Once you receive this email your bank account will typically be credited within 1-2 business days.

Back to top

Paper refund checks are issued by default, no additional steps are needed. The student will receive an email notification with the amount and the designated pick-up and mail date. Mailed checks will be sent to the most current address on file with the Registrar' Office. Please make sure that your address is current before a paper check is processed.  

Back to top

The Department of Education’s (ED) Cash Management regulations 34 CFR 668.164(d)(4)(i)(B)(2) (issued October 2015), require institutions participating in T2 (Campus Card) arrangements to list and identify the major features and commonly assessed fees as well as a URL for the terms and conditions of each financial account offered under the arrangement.

The Everyday Checking account disclosure can be viewed here.

Back to top

Florida Gulf Coast University is required to withhold U.S. income tax at the time a payment is made to a nonresident alien or to a third party on their behalf. The following types of payments can be subject to U.S. income tax: wages, salary or compensation, payments to independent contractors, scholarships and fellowships, stipends, book allowances, living expenses, honoraria for guest speaker fees, prizes, awards, royalties, commissions, travel reimbursements and interest payments.

In order to determine whether or not U.S. income tax is to be withheld from payments you might receive, the University requires all foreign nationals to complete its 'Foreign National Information Form' and provide documentation needed to calculate the tax on these payments.  The amount of tax withholdings may be determined by tax treaties your country has with the US.

In general, the taxable portion of a scholarship or fellowship paid to a Nonresident Alien is subject to Federal income tax withholding at the rate of 30%, unless the payments are exempt from tax under the Internal Revenue Code or a tax treaty. However, payees who are temporarily present in the United States in F-1, J-1, M-1, Q-1, or Q-2 nonimmigrant status are subject to a reduced 14% withholding rate on the taxable portion of the grant because such individuals are considered to be engaged in a U.S. trade or business under Internal Revenue Code section 871(c).

In addition, the University must file annual 1042-S information returns with the Internal Revenue Service to report amounts paid and withheld for each type of payments. A copy of this form is sent to the payee and an electronic copy is submitted to the Internal Revenue Service.  Section 6109 of the Internal Revenue Code requires that your SSN or ITIN be provided to associate and verify amounts reported to the IRS with corresponding amounts on your individual income tax return.  Therefore, the University must provide your taxpayer identification number with this information.

If you do not have a valid Social Security number or Individual Taxpayer Identification number, you will need to apply for one from the appropriate government agency.  Please note, Social Security numbers may, or may not, be permitted for certain foreign nationals, as outlined by the Social Security Administration office.  However, if you do not qualify for a social security number, you should apply for an ITIN from the Internal Revenue Service.  You may obtain both the forms and information at the following websites:

• For Social Security Administration: https://www.ssa.gov
• For Individual Taxpayer Identification:  https://www.irs.gov
• For Treaty details and other Information:  https://www.irs.gov/individuals/international-taxpayers/claiming-tax-treaty-benefits 

      We appreciate your cooperation and assure you that this information will be used in accordance with Federal law.

Back to top

Back to top